Client care

Shipping & Returns

If your order arrives damaged, defective or incorrect, we will make it right. Because our products are skincare, all other sales are final.

All sales are final

All AliveGlo skincare purchases are final. We do not accept returns, exchanges or refund requests for change of mind, personal preference or dissatisfaction with a product.

Non-returnable items

For hygiene, safety and product integrity reasons:

• Opened, unsealed or used products cannot be returned.
• Products cannot be returned because of personal preference, scent, texture or individual expectations.
• Incorrect product selection or ordering errors made by the customer are not eligible for refunds or exchanges.
• Refusal to accept delivery does not automatically qualify for a refund.

Damaged, defective or incorrect orders

If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at hello@aliveglo.co, with your order number and photographs of the item and packaging.

Each claim is reviewed individually. Where a valid claim is established, AliveGlo will send a replacement, in accordance with applicable consumer protection laws. If we ask for the item to be returned, return shipping is paid by the customer.

Shipping & delivery

We offer free shipping within the US. Orders are prepared and shipped within 1 to 3 business days, and delivery usually takes 3 to 7 business days after that. You will receive a tracking number by email once your order ships.

You may cancel your order within 24 hours of placing it by writing to hello@aliveglo.co, as long as it has not yet been dispatched. Once an order has been dispatched, it cannot be cancelled for a change of mind. This does not affect your rights if an order is lost, undelivered or otherwise not fulfilled as promised.

Your consumer rights

Nothing in this policy limits or excludes any consumer rights or remedies that cannot legally be excluded under applicable law.

Contact

For order inquiries, write to hello@aliveglo.co or use our contact form.

By placing an order, customers acknowledge and agree to this Shipping & Returns policy.